Privacy Policy
The short version
- LoadMatrix handles the paperwork for your loads. We use your information to do that job, and for nothing else.
- If you connect Gmail, we read new mail only to spot load emails from brokers. We don't keep or show the rest, or use it for anything else.
- Nothing is signed or sent to a broker until you have seen it and approved it.
- We never sell your data, never use it for ads, and your email never trains AI models for anyone.
- You can disconnect your email or delete your account at any time.
- Who we are
- What we collect
- Gmail and Google user data
- How we use information
- Who we share it with
- Sensitive documents in your packet
- How we protect it
- How long we keep it
- Your choices and rights
- Children
- Changes to this policy
- Contact us
1. Who we are
LoadMatrix, Inc. ("LoadMatrix", "we", "us") makes the LoadMatrix app for iPhone, Android and the web, and runs this website at goloadmatrix.com. LoadMatrix helps trucking carriers, their drivers and their dispatchers handle the paperwork that comes with a load: it reads the load email from a broker, prepares the rate confirmation, VIN sheet and other documents, and, once you approve, sends them back with your carrier packet. This policy explains what information the app and website collect, how we use it and the choices you have.
2. What we collect
| What | Examples | Where it comes from |
|---|---|---|
| Account details | Name, email address, phone number, company name, your role (owner, dispatcher or driver) | You, when you sign up or are invited |
| Your carrier packet | Operating authority, W-9, certificate of insurance, and anything else you choose to include, such as a company overview or a voided check | You, when you upload it |
| Load emails and documents | A broker's load email and its attachments: rate confirmations, VIN sheets, broker-carrier agreements, conditions letters | Your connected email account or your LoadMatrix address (see section 3) |
| Load details | Pickup and delivery places and times, equipment, weight, pay, the broker's name and contact | Read from the load email and documents |
| Signatures and approvals | Your signature, which documents you approved, when, and from which device | You, when you approve a load |
| Device and usage data | App version, device type, crash reports, error logs, and which screens were used | The app and website, automatically |
| Messages with us | What you write when you contact support | You |
We do not track your location, and we do not read your contacts or your photo library. When you upload a photo, we remove the location data stored in it.
3. Gmail and Google user data
You can connect LoadMatrix to your Gmail account so load emails from brokers reach the app without forwarding. This is optional: you can instead use a LoadMatrix email address of your own and give that address to brokers.
What we access
When you connect Gmail, Google asks your permission for LoadMatrix to read your email messages and their attachments. Paperwork you approve is sent to the broker from LoadMatrix's email service, with your email address set as the reply address. If LoadMatrix later offers to send from your own Gmail address instead, Google will ask you separately for permission to send email, and LoadMatrix will send only the replies you approve for a load. We access your Gmail only after you grant permission, and only for the Google account you choose.
How we use it
- Each new message is read automatically, which may include sending it to an AI service that works for us, only to tell whether it is a load email from a broker. A message that is not load-related is not kept after that check (we keep only its Gmail message ID, so it is not checked twice), is not shown in the app, and is used for nothing else.
- From a load email and its attachments, LoadMatrix pulls out the load details and documents, shows them to you as a load card, and prepares the paperwork for you to review.
- When you approve a load, the signed documents and your packet are sent back to that broker.
What we never do with Google user data
- We never sell it, and never use it or share it for advertising, including personalized, retargeted or interest-based ads.
- We never use it, or anything derived from it, to train or improve artificial intelligence or machine learning models, ours or anyone else's.
- We never send it to our analytics or crash-reporting tools.
- We never use it to decide whether you are creditworthy or for lending.
- We never transfer it to anyone except as needed to provide or improve the features you use in LoadMatrix, for security, to comply with the law, or as part of a merger, acquisition or sale of assets, and then only after you give your explicit consent first.
Who can see it
No person at LoadMatrix reads your email unless you ask us to for specific messages (for example, when you report a problem with a load), it is needed for security purposes such as investigating abuse, it is required by law, or the data has been aggregated and anonymized for internal operations. Service providers that process your email for us (such as our hosting provider and the AI service that sorts new mail and reads load documents) act only on our instructions, under contracts that forbid them from using it for their own purposes, including training their models.
LoadMatrix's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Disconnecting
You can disconnect Gmail in the app's settings, or remove LoadMatrix's access at any time at myaccount.google.com/permissions. After you disconnect, LoadMatrix stops reading your mail. Load details and documents already in your account stay until you delete them or your account (section 8).
4. How we use information
- To run LoadMatrix: read and organize your loads, prepare and send paperwork you approve, keep your packet ready, and show your load history.
- To keep it working and safe: fix crashes and errors, prevent fraud and abuse, and secure accounts.
- To support you and send you messages about your account, such as sign-in codes, notices about a load, and important changes.
- To improve LoadMatrix, using usage and diagnostic data. Data obtained from Gmail is never part of this (section 3).
Some features use AI services to read documents and emails. They do so only to provide LoadMatrix to you, under the limits in sections 3 and 5.
5. Who we share it with
- Brokers you approve. When you approve a load, the signed documents and your packet go to that broker. Nothing goes to a broker without your approval.
- Your own team. If your carrier account has an owner, dispatchers and drivers, they see the loads and documents for that account according to their role. One carrier's data is never visible to another carrier.
- Service providers who run parts of LoadMatrix for us: cloud hosting and database, email delivery, AI document reading, crash reporting and app analytics. They may use your information only to provide their service to us.
- The law and safety. When required by law or a valid legal request, or to protect the rights, property or safety of our users, the public or LoadMatrix.
- Business transfers. If LoadMatrix is involved in a merger, acquisition or sale of assets, with notice to you first. Data obtained from Gmail moves only with your explicit consent first.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
6. Sensitive documents in your packet
Carrier packets can contain sensitive information, such as a Social Security or Employer Identification Number on a W-9, or bank account details on a voided check. LoadMatrix stores your packet so it can be sent, as you uploaded it, to brokers you approve. To read your packet, its documents are processed by the AI service described in section 4, under the same limits. We use from it only what is needed to fill in paperwork, we do not show sensitive numbers in the app where they are not needed, and we keep them out of our logs.
7. How we protect it
Information is encrypted in transit and at rest. Access to your Google account is held on our servers, encrypted, and never stored in the app. Access to production data inside LoadMatrix is limited to the people who need it to run the service. No system is perfectly secure; if we learn of a breach that affects your information, we will tell you as the law requires.
8. How long we keep it
We keep your account information, packet, loads and documents while your account is open, so you have your load history. Messages that are not load-related are not stored. If you delete your account, we delete your information, including all data obtained from Gmail, within 30 days, except what the law requires us to keep, and copies in backups, which are deleted within 35 days.
9. Your choices and rights
- See, correct, download or delete your information: in the app, or by writing to craig@goloadmatrix.com.
- Disconnect Gmail at any time (section 3).
- Turn off notifications in your phone's settings.
Our website and app do not respond to browser "Do Not Track" signals, because we do not track you across other websites or apps.
Depending on where you live, such as California, you may have further rights to know, delete, correct or limit the use of your personal information. We honor those rights and will not treat you differently for using them. We will answer a request within the time the law sets.
10. Children
LoadMatrix is for businesses and is not meant for anyone under 18. We do not knowingly collect information from children.
11. Changes to this policy
If we change this policy, we will post the new version here with a new effective date. If a change is significant, especially to how we use Gmail data, we will tell you in the app or by email before it takes effect.
12. Contact us
LoadMatrix, Inc. · craig@goloadmatrix.com