Terms of Service
The short version
- LoadMatrix is a tool that prepares and sends load paperwork for carriers. It is not a broker, carrier, dispatcher, insurer or law firm.
- You review and approve every document before LoadMatrix signs or sends it, and you are responsible for what you approve.
- Your documents and data stay yours. You let us use them only to run LoadMatrix for you.
- Early versions may change and may have rough edges. Tell us when something is wrong.
1. Agreeing to these terms
These terms are an agreement between you and LoadMatrix, Inc. ("LoadMatrix", "we", "us") for the LoadMatrix app and website (the "Service"). By creating an account or using the Service you agree to them, and to our Privacy Policy. If you use LoadMatrix for a company, you agree for that company and confirm you have the authority to do so.
2. Who can use LoadMatrix
You must be at least 18 and use LoadMatrix for a trucking or freight business. You are responsible for the accuracy of your account information and for keeping your sign-in secure. An account owner is responsible for the dispatchers and drivers they invite and what they do in the account. The account owner chooses who may approve documents for the carrier, and an approval by any of them binds the carrier.
3. What LoadMatrix does, and does not do
LoadMatrix reads load emails and documents, fills in paperwork such as rate confirmations and VIN sheets, and sends documents you approve to brokers along with your carrier packet. LoadMatrix does not arrange, broker, carry or insure freight, does not negotiate or guarantee rates or payment, and does not give legal, tax or insurance advice. Any check of a broker or load that LoadMatrix shows is information to help you decide; it is not a guarantee, and the decision to accept a load is always yours.
4. You approve, then we sign
- LoadMatrix never signs or sends a document for you until you have been shown it and approved it.
- When you approve, you authorize LoadMatrix to apply your electronic signature to those documents and send them, with your packet, to the broker named on the load. You agree that this electronic signature has the same effect as your handwritten one.
- Information read automatically from emails and documents can be wrong. Check the details before you approve. You are responsible for the documents you approve and the loads you accept.
5. Your content
Your documents, emails, load details and other information you bring to LoadMatrix ("Your Content") remain yours. You give LoadMatrix permission to store, process, copy and transmit Your Content only as needed to provide the Service to you, as our Privacy Policy describes. You confirm you have the right to upload Your Content and to send it to the brokers you choose.
6. Connecting your email
If you connect an email account such as Gmail, you authorize LoadMatrix to access it as described in our Privacy Policy, and you can disconnect it at any time. Your use of that email account is also subject to its provider's terms.
7. Acceptable use
Do not use LoadMatrix to send fraudulent or misleading documents, to impersonate anyone, to break the law or anyone's rights, to interfere with the Service or other users, to access data that is not yours, or to copy, resell or reverse engineer the Service.
8. Fees
If a plan requires payment, its price and billing terms are shown to you before you subscribe, and you will not be charged without agreeing to them.
9. Early versions and changes
LoadMatrix is new. Features may be added, changed or removed, and early-access versions may contain errors. We may update the Service and these terms; if a change to the terms is significant, we will tell you before it takes effect, and continuing to use LoadMatrix after that means you accept it.
10. Ending your account
You can stop using LoadMatrix and delete your account at any time. We may suspend or end an account that breaks these terms or puts others at risk, and will tell you why when we can. After an account ends, we handle your information as the Privacy Policy describes.
11. Disclaimers
To the extent the law allows, LoadMatrix is provided "as is" and "as available", without warranties of any kind, including that it will be uninterrupted, error-free, or that information read from emails and documents will be accurate.
12. Limitation of liability
To the extent the law allows, LoadMatrix will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, loads or data, and LoadMatrix's total liability for any claim about the Service is limited to the greater of the amount you paid us in the 12 months before the claim or one hundred U.S. dollars.
13. Indemnity
You agree to defend and hold LoadMatrix harmless from claims arising from Your Content, the documents and loads you approve, or your breach of these terms.
14. Governing law
These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules, except where the law where you live requires otherwise. Disputes will be heard in the state or federal courts located in Delaware, unless the law where you live requires otherwise.
15. Contact us
LoadMatrix, Inc. · craig@goloadmatrix.com